Here “You” shall mean you, the User of the Site and “Yourself” deduced accordingly. “We” / “Us” means Sunworld Soft Pvt . Ltd and “Our” deduced accordingly. “User(s)” means the Visitor(s)/User(s) of the Site cooperatively and/or independently as the perspective allows. “Service” is defined as the support program activated by Sunworld Soft Pvt . Ltd and the “Sunworld Soft Pvt . Ltd Toolbar” or “Toolbar” is well-defined as the desktop toolbar provided by Sunworld Soft Pvt . Ltd .
You have the right to know that what kind of individual information we collect, how we collect, and construe and use all or part of the information willingly or unwillingly submitted/revealed by you on our Web site(s). This policy also defines the choices available to you concerning our use of your individual information and how you can access and update this information.
Information Gathering and Use
When you join us via chat, phone or email either for facility or enquiry, we need to collect personally recognizable information. We may ask you orally or may ask you to fill the registration or any other from in electronic layout. The information may include user contact information (such as First and Last name, E-mail address, Phone number, Postal address, Company name and address, etc.) This information or the contact details will be used to measure the requirements that you have concerning to home- or business-purpose technical products, including obtaining, deployment, practice, and troubleshooting linked problems, if any, and respond in your interest accordingly with the available incomes. In addition, personal information will be used to administer your account, send you a newsletter, send you marketing communications (at your sole discretion), improve our Web site and marketing determinations, behaviour research and analysis, and display content based upon your interest.
Payment / Penetrating Information
If user demands for the service at his/her preference and fills the obligatory forms, we will collect credit card information, and other payment information essential for the handling of the payment.Sunworld Soft Pvt . Ltd .. may use a third party payment handling vendor for confirming credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card handling company. However, that’s done only to a limited range to meet the objective of payment transaction. If you symbolize a company that wishes to become a Sunworld Soft Pvt . Ltd associate or partner, we may also collect certain delicate business details such as Tax ID number and/or Social Security Number.
Collective / Anonymous Information
As is true of most web sites, we collect certain information automatically and supply it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), denoting/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not recognize separate users, to analyze trends, to administer the site, to track users’ actions around the site and to collect demographic information about our user base as a entire. We do not link this automatically-unruffled data to personally recognizable information.
Technical / Device Information
This is vital for accepting the type of service that your system needs. In the procedure, we may ask for information associated to: (a) age of your computer or peripherals, (b) make and model thereof, (c) hardware, software or peripherals involved to it, (e) ailment of the computer/peripherals, (f) symptoms/errors/notifications associated to alignment of software or hardware products, and other information necessary for the successful service transfer and result.
Tell a Friend
If you choose to use our recommendation service to tell a friend about our site or a precise product in our store, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email alluring him or her to visit the site. Sunworld Soft Pvt . Ltd stores this information for the sole determination of sending this one-time email and tracking the success of our appointment program. Your friend may contact us at [email protected] to request that we remove this information from our database.
Our Web site deals publicly reachable blogs or community forums. You should be responsive that any information you offer in these areas may be read, collected, and used by others who access them. To request removal of your individual information from our blog or community forum, contact us at salessunworldsoft.com In some cases, we may not be able to remove your personal information, in which case we will let you know if we are incapable to do so and why.
Remote access and analytical process
Apart from that you recognize and decide that some information is accessed and stored by the analytical tool during the remote-access clearly for service or support purposes. However, experts will not use the remote-access session to reach the intimate or penetrating information stored on a user machine or network. And for your information, the remote access is established only after your permission. Our analytical tool may collect a wide variety of useful information about the state of a computer system and the applications on it, excluding any penetrating information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. The collected information will be routed to Sunworld Soft Pvt . Ltd server in an encoded format via the secure Internet connection. The software used by Sunworld Soft Pvt . Ltd for the remote access or analytical do have the End-User-License-Agreement (EULA) to restrict or authorize you for the their corresponding usage.
Live Monitoring of Services
To do business in a moral way, Sunworld Soft Pvt . Ltd holds the right to monitor the on-line and off-line sessions between user and a technician. This observing helps us to deliver quality-based services, raise the level of customer-satisfaction, and handle any argument in future. Besides, recorded session abets to create a knowledgebase based on real-time or practical issues, and/or conduct internal market research to shape the company’s policy to have a long-term relationship with you.
Cookies and other Tracking Technologies
Online Interactive Promotion
Third Party Tracking
Information distribution and disclosure
» We may provide your personal information to companies that deliver facilities to help us with our business actions such as handling your payment, shipping your order, offering customer service and sending marketing communications. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information intimate.
We may also reveal your personal information:
» As required by law, such as to fulfill with a subpoena, or similar legal process
» When we believe in good faith that revelation is needed to protect our rights, protect your safety or the safety of others, consider fraud, or respond to a government request
» If Sunworld Soft Pvt . Ltd is complicated in a union, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a conspicuous notice on our Web site of any change in ownership or uses of your personal information, as well as any selections you may have concerning your individual information
How people can opt-out from our services?
Customer can mail us at [email protected] within the time period of support services.
Access and Choice
If you’re individual evidence changes, you may correct, update, modify, remove, or ask to have it unconcerned by making the change on your user account settings page by emailing our Customer Support at [email protected] or by communicating us by telephone or postal mail at the contact information itemized below. If you no longer desire our service, please contact us directly. We will retort to your request within 30 days.
We will recall your information for as long as your account is energetic or as needed to deliver you services. We will retain and use your information as essential to comply with our legal responsibilities, resolve disputes, and enforce our agreements.
If you wish to donate to our newsletter or other marketing material, we will use your name and email address to send the newsletter to you. Out of admiration for your privacy, you may choose to stop getting our newsletter or marketing emails by following the unsubscribe guidelines included in the deliverables, configuring the email predilections in your account settings page or you can contact us at [email protected] In-House Privacy Protection and Security
Sunworld Soft Pvt . Ltd ’s measures to protect your privacy concluded in-house practices include:
Encoded Web site and model code-of-conduct
We are committed to protect your privacy at all points. Apart from the above, we also give subtle importance to it in our in-house practices. We follow usually accepted standards to protect the personal information compliedwith us, both during transmission and once we receive it. We enable you a secure Web page designed with the industries’ best encryption protocols (SSL), when or wherever we need your personal information. While ordering our plan or making payment online you can see the lock icon on the address bar or somewhere below the page. Also, we have a well-protected IT infrastructure, and our employees adhere with a model code-of-conduct to make sure your trusted or sensitive information are secure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its complete security. If you have any questions about security on our Web site, you can contact us at [email protected]
Ideal verification method
Once, you are enrolled with us, we will send you a welcome mail to cross-verify password and log-on name. This is done to make sure that the services or products that we serve reach the right party address or destination. In case of any changes with your personally identifiable information, we provide you with a safe and secure way to get those amended successfully.
Third Party Links
Questions and Suggestions
If you have questions or proposals, send a mail at [email protected] or contact us at: